Privacy Policy

Last Updated: January 2026

This Privacy Policy explains how PakWin ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our website and services.

1. Information We Collect

1.1 Information You Provide

When you register for an account or use our services, we may collect:

• Mobile phone number
• Account password (encrypted)
• Payment information for transactions
• Communications with customer support

1.2 Information Collected Automatically

When you access our platform, we may automatically collect:

• Device information (type, operating system)
• IP address
• Browser type and version
• Usage data and gameplay activity
• Transaction history

2. How We Use Your Information

We use the collected information to:

• Create and manage your account
• Process deposits and withdrawals
• Provide customer support
• Improve our services and user experience
• Prevent fraud and ensure platform security
• Comply with legal obligations
• Send important account notifications

3. Information Sharing

We do not sell your personal information. We may share information with:

• Payment Processors: To process your transactions (JazzCash, EasyPaisa, etc.)
• Service Providers: Who assist in operating our platform
• Legal Authorities: When required by law or to protect our rights

4. Data Security

We implement appropriate security measures to protect your information:

• Encrypted password storage
• Secure login systems
• OTP verification for sensitive actions
• Regular security assessments

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your account
• Withdraw consent where applicable

To exercise these rights, please contact our customer support.

6. Cookies and Tracking

We may use cookies and similar technologies to:

• Remember your login status
• Analyze platform usage
• Improve user experience

You can control cookie settings through your browser preferences.

7. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

8. Children's Privacy

PakWin is intended for users aged 18 and above. We do not knowingly collect information from minors. If we discover that a minor has created an account, we will take steps to delete it.

9. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information for legal compliance, dispute resolution, or enforcement of agreements.

10. International Users

If you access our platform from outside Pakistan, please be aware that your information may be transferred to and processed in Pakistan or other jurisdictions.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify users of significant changes through our platform. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us through:

• In-app customer support
• Our Contact Us page